Privacy Policy

How Touch Base protects and uses your information

Effective Date: September 25, 2025

Quick Summary

What We Collect

• Phone numbers (yours and emergency contacts)
• Names and email addresses
• Check-in responses and timing
• Payment information (via Stripe)

How We Use It

• Send daily check-in messages
• Alert emergency contacts when needed
• Provide dashboard functionality
• Process payments and support

1. Information We Collect

Personal Information

Phone Numbers: Your primary phone number and emergency contact phone numbers for SMS delivery and alerts
Names: Your name and emergency contact names for identification and personalized messaging
Email Addresses: For account creation, notifications, and customer support
Physical Addresses: Optional, for emergency response context if needed
Payment Information: Processed securely by Stripe, not stored directly by Touch Base

Service Usage Data

Check-in Responses: Your replies to daily check-in messages and response timing
Dashboard Activity: How you use your account dashboard and settings
SMS Logs: Delivery confirmations and response tracking for service reliability
Account Preferences: Your chosen check-in times, message preferences, and alert settings

Technical Data

IP Addresses: For security, fraud prevention, and technical support
Browser Information: To ensure dashboard compatibility and functionality
Device Information: Minimal data to ensure SMS compatibility
Location Data: Only if you explicitly opt-in for enhanced emergency services

2. How We Use Your Information

Primary Service Functions

Sending daily check-in SMS messages at your preferred time
Processing your responses and tracking your wellness status
Triggering emergency alerts to your designated contacts when appropriate
Providing access to your account dashboard and check-in history
Processing payments and managing your subscription

Communication

Account notifications and service updates
Customer support responses and troubleshooting
Emergency alert messages to your designated contacts
Important service announcements and policy changes

Business Operations

Analytics and service improvement (aggregated, non-personal data)
Fraud prevention and account security
Legal compliance and safety requirements
B2B reporting for organizational accounts

3. Information Sharing & Disclosure

Emergency Situations

When you miss a check-in, we share limited information with your emergency contacts: your name, last check-in time, and address (if provided). This is the core function of our service.

Service Providers

Twilio: SMS message delivery (necessary for core service functionality)
Stripe: Secure payment processing with PCI compliance
Hosting Provider: Secure cloud data storage and application hosting
Analytics Tools: Aggregated, non-personal usage data for service improvement

Legal Requirements

Court orders and legal processes
Law enforcement requests with proper warrants
Protection of our rights, property, and safety
Protection of user safety and public welfare

4. Data Security & Protection

Technical Safeguards

Encryption in transit and at rest
Secure API communications
Regular security updates and monitoring
Multi-factor authentication and access controls

Organizational Measures

Limited employee access on need-to-know basis
Security training for all staff
Incident response procedures
Regular security reviews and audits

5. Your Rights & Controls

Access & Control

View all your personal data through your dashboard
Update contact information and preferences anytime
Download your complete data history
Request corrections to inaccurate information

Deletion Rights

Delete your account and data at any time
Request specific data deletion while keeping your account
Automatic data deletion after account closure
Emergency contact data handling upon request

Communication Preferences

Opt-out of non-essential communications
Customize SMS frequency and timing
Control email notification preferences
Adjust emergency alert settings

6. Data Retention

Active Accounts

Account data retained while service is active
Check-in history: 2 years for service improvement
Communication logs: 1 year for support purposes
Payment records: As required by law and tax regulations

Account Closure

30-day grace period before permanent deletion
Emergency contacts notified of service termination
Final data export opportunity provided
Complete data deletion after grace period

7. Important Disclaimers

Service Limitations

Touch Base is not a medical device or professional medical monitoring service
Not a substitute for 911 or emergency medical services
System availability subject to SMS network and internet connectivity
Users responsible for maintaining backup emergency plans

8. Contact Information

Privacy Questions & Requests

Email: TouchBase@genuinejack.xyz

Phone: 617-804-5280

Mail: GENUINE ORGANIZATION LLC
68 HARRISON AVE STE 605 #418062
BOSTON, MA USA 02111

Response Time: We respond to privacy requests within 30 days

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Update the "Effective Date" at the top of this policy
Send email notification to active users
Provide 30 days notice for significant changes
Maintain previous versions for reference

This Privacy Policy is effective as of September 25, 2025 and applies to all users of Touch Base services.