Touch Base
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FAQ
Getting Started
Troubleshooting
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Getting Started
How do I sign up for Touch Base?
What information do I need to provide during registration?
How do I add emergency contacts?
When will I receive my first check-in message?
Daily Use
What exactly is a 'check-in' and how does it work?
What if I forget to respond to a check-in?
Can I check-in early or late?
What if I'm traveling or busy?
Emergency Procedures
What happens when I miss a check-in?
How long do I have to respond before alerts are sent?
What if my emergency contact doesn't respond to the alert?
Can I customize the alert delay time?
Technical Issues
I'm not receiving check-in messages
My responses aren't being recognized
The dashboard won't load properly
I forgot my login information
Billing & Subscriptions
How much does Touch Base cost?
When am I charged?
How do I cancel my subscription?
Do you offer refunds?
Privacy & Security
What information do you collect about me?
Who has access to my data?
How do you protect my information?
Can I delete my account and data?